FREQUENTLY ASKED QUESTIONS

What are raw hair extensions?

Raw hair extensions are made from 100% unprocessed human hair that is collected directly from a single donor. The hair retains its natural texture, cuticles are intact and aligned, and no chemical processing or treatments are applied, ensuring it is as natural and durable as possible.
How long will my raw hair extensions last?

With proper care, raw hair extensions can last up to 5 years or more. We recommend following the care instructions for washing, conditioning, and styling to keep your hair looking fresh and healthy for years to come.
Where do you source your raw hair from?

Our raw hair extensions are carefully sourced from rural mountainous regions in Vietnam. This ensures that the hair is healthy, authentic, and of the highest quality, as it comes directly from the donor and has not been processed or altered in any way.
How do I care for my raw hair extensions?

To ensure longevity, we recommend washing your extensions with sulfate-free shampoo, conditioning them regularly, and avoiding excessive heat styling. You can also use lightweight oils to maintain softness and prevent tangling. Always detangle the hair gently before washing and store it properly when not in use.
How many bundles do I need for a full install?

The number of bundles needed depends on the desired fullness and length. Typically, 2-3 bundles are sufficient for a full install. For thicker or longer styles, you may need 4 bundles or more. If you're unsure, our customer service team can assist you in choosing the right amount based on your preferences.
Can I return or exchange my raw hair extensions?

Can I return or exchange my raw hair extensions? If you receive your order and you are not satisfied, you are legible for a full refund as long as the hair is unopened and unused. This includes lace being cut/closure/frontal systems being plucked and bundle wefts being opened/cut. This includes applying any products to the hair. If you experience any issues with your order, please contact our customer service team within 7 days of receiving your product (at info@gtwlondon.com), and we will be happy to assist you. If you would like to exchange your order and it has not been used, we are happy to facilitate this with items available online with the same value of the original order price.
How can I get my order SAME DAY?

Same day delivery is available to UK CUSTOMERS ONLY. For this service please call/text or whatsapp the following number for fast response and service: 07756067861
Do you offer discounts or promotions?

We occasionally run promotions and offer discounts to our loyal customers. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest offers and deals! If you have any further questions, feel free to contact us directly. We're here to help and provide the best possible experience for our customers!