STORE POLICY

CUSTOMER CARE

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Welcome to GTW London! We strive to provide you with the best shopping experience possible. Please take a moment to review our store policies.

1. Shipping Policy

• Domestic Shipping: Orders within the UK are processed within 1-2 business days and typically delivered within 3-5 business days.

• International Shipping: International orders may take 7-14 business days depending on the destination and customs clearance.

• Shipping Costs: Shipping fees are calculated at checkout based on weight, size, and destination.

• Tracking Information: A tracking number will be provided once your order is shipped.

2. Returns and Exchanges

• Eligibility: Items must be returned within 14 days of delivery in their original condition, unworn, unwashed, and with all tags attached.

• Non-Returnable Items: Sale items, gift cards, and custom-made products are non-returnable.

• Process: To initiate a return or exchange, please contact our customer service team at support@gtwlondon.com with your order number and reason for return.

• Shipping Costs: Return shipping fees are the responsibility of the customer unless the item is defective or incorrect.

• Refunds: Refunds will be processed within 7-10 business days of receiving the returned item.

3. Payment Policy

• Accepted Payment Methods: We accept Visa, MasterCard, American Express, PayPal, and Apple Pay.

• Currency: All prices are listed in GBP (£). For international customers, currency conversion fees may apply based on your bank's policies.

4. Privacy Policy

• We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information.

5. Customer Service

• Contact Us: If you have any questions or need assistance, our team is here to help. Reach out via email at support@gtwlondon.com or through our Contact Us page.

• Hours of Operation: Monday to Friday, 9:00 AM - 5:00 PM (GMT).

6. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost.

7. Cancellation Policy

• Orders can be canceled within 12 hours of placement. Once processing begins, cancellations are no longer possible.

8. Terms and Conditions

• By placing an order with GTW London, you agree to our policies and terms outlined here.

Thank you for choosing GTW London! We appreciate your business and look forward to serving you.

If you have any feedback or suggestions, don’t hesitate to let us know.